Frequently Asked Questions

❓ Frequently Asked Questions – GUL PERFUME

1. Are your perfumes original?

✅ Yes, all perfumes sold by GUL PERFUME are 100% original and sourced from trusted suppliers. We focus on quality, authenticity, and customer satisfaction.

2. Do you offer Cash on Delivery (COD)?

💵 Yes! We offer Cash on Delivery all over Pakistan.

3. How long will my order take to arrive?

🚚 Orders are usually delivered within 2 to 5 working days depending on your location.

4. Do you offer free shipping?

📦 Yes, we offer FREE shipping on orders above Rs. 2,000. Orders below that will be charged a flat Rs. 200 shipping fee.

5. Can I return or exchange a product?

🔄 We only accept exchanges if:

  • The product arrived damaged, or

  • You received the wrong item
    Contact us within 24 hours with photos.
    (See our Return Policy for full details.)

6. Do you offer international delivery?

🌍 Currently, we only deliver within Pakistan. International shipping is not available yet.

7. Which payment methods do you accept?

💳 We accept:

  • Cash on Delivery

  • Bank Transfers

  • Easypaisa & JazzCash

8. How can I contact customer service?

📱 You can reach us via:

9. Can I cancel my order?

❗ Once an order is confirmed, it cannot be canceled. Please make sure all details are correct before placing your order.

10. Do you have physical stores?

🏪 Not at the moment. We are an online-only perfume brand based in Pakistan.