Return & Exchange Policy

🔄 Return & Exchange Policy – GUL PERFUME

At GUL PERFUME, customer satisfaction is our priority. However, due to the nature of our products (perfumes and fragrance oils), we have specific return and exchange conditions.

📦 Non-Returnable Items

For hygiene and safety reasons, we do not accept returns on the following:

  • Opened or used perfumes

  • Fragrance oils or testers

  • Products without original packaging

  • Sale or discounted items

✅ Exchange Policy (If Damaged or Wrong Product)

We offer exchange only under the following conditions:

  • You received the wrong product

  • The product was damaged during delivery

📸 To request an exchange:

  1. Contact us within 24 hours of receiving your order

  2. Share clear photos of the damage or incorrect item

  3. Product must be unused and in its original packaging

If approved, we will send you the correct or replacement product.

🚚 Return Shipping Cost

  • If the error is on our end, we will cover the return shipping cost.

  • If customer provided the wrong address or changed their mind, return shipping is not covered.

⏱️ Exchange Timeframe

  • Replacement will be shipped within 3 to 5 business days after approval of your claim.

❌ No Refunds

We do not offer cash refunds. Only exchanges are allowed in valid cases.

📞 Contact for Return Requests

Thank you for choosing GUL PERFUME — Premium Fragrance Delivered with Care.